Refund, Cancellation, Transfer, Access and Certificate Policy

Effective Date: May 04, 2026

Last Updated: May 04, 2026

Version: 1.0

Website: https://license-us-course.com/
Operator: AMV Port LLC, doing business as License.US.Course
Mailing Address: 7901 4th St N Ste 300, St. Petersburg, FL 33702
Support Email: office@license-us-course.com

This Refund, Cancellation, Transfer, Access and Certificate Policy explains when an order is final, when digital course access is considered delivered, when refunds or cancellations may be available, and how course access, transfers, retakes, scores, offline hours, and certificates are handled.

Please read this Policy before purchasing. By placing an order, creating an account, accessing a course, starting a course, scheduling any live or offline component, or requesting a certificate, you agree to this Policy, unless a non-waivable federal, state, local, licensing-board, accreditor, or regulator rule gives you greater rights.

1. Scope of This Policy

This Policy applies to online courses, continuing education courses, exam-preparation materials, professional-development courses, skill-building courses, digital downloads, assessments, quizzes, tests, certificate-related services, and other digital educational products offered by License.US.Course.

Some courses may be paired with, refer to, or require offline hours in Chicago delivered by a separate school or separate education provider. Unless the checkout page, enrollment agreement, or course-specific disclosure expressly states otherwise:

1. License.US.Course provides the online/digital component only.
2. The separate school is responsible for its own offline hours, attendance rules, cancellation rules, refund rules, make-up rules, student records, and certificates or confirmations related to those offline hours.
3. Amounts paid directly to the separate school are governed by that school’s policies and any laws applicable to that school.
4. If License.US.Course collects money for a bundled program or on behalf of a separate school, any mandatory refund, cancellation, or student-protection rule that applies to that school or program will override this Policy to the extent required by law.

2. Important Definitions

For purposes of this Policy:

“Course” means any online course, CE course, exam-prep course, skills course, live or recorded course, digital course package, assessment, test, module, or related educational product offered through License.US.Course.

“Digital Course” means a course or course component delivered through an online account, learning platform, email link, download, access code, dashboard, video, text lesson, quiz, exam, assignment, or other electronic method.

“CE Course” means a continuing education course that may be intended to satisfy a licensing, renewal, or professional education requirement. CE approval, reporting, and acceptance may depend on the student’s state, profession, license type, licensing authority, and completion records.

“Offline Hours” means in-person, classroom, practicum, lab, workshop, clinical, hands-on, or other non-digital hours that may be delivered by a separate school or education provider.

“Access” means that a course, module, lesson, link, download, account entitlement, access code, dashboard, test, quiz, exam, materials, live-session link, or scheduling option has been made available to the student.

“Started” or “Begin” means that our system records show course-related activity, including opening a lesson, video, text, slide, quiz, test, exam, assignment, or module; downloading course materials; clicking “Start,” “Begin,” “Continue,” or similar buttons; submitting work; attempting a quiz or test; scheduling or attending a live or offline component; completing identity verification; using an access code; or otherwise interacting with course content.

“Completion” means that all course requirements shown in the course, course page, applicable disclosure, or applicable regulatory rule have been satisfied, including required time, modules, quizzes, tests, identity checks, attendance, offline-hour verification, and passing scores, if applicable.

“Certificate” means a certificate of completion, CE certificate, completion record, attendance confirmation, transcript-like record, or similar document. A Certificate is not a professional license and does not guarantee that any licensing authority, employer, school, board, or regulator will accept the course unless expressly stated in writing for that specific course.

“Our System Records” means the records maintained by License.US.Course, its learning management system, payment processor, email system, proctoring tools, support system, certificate system, reporting system, or other technical records used to administer the course.

3. When an Order Is Finalized

An order is considered finalized when the first of the following occurs:

1. payment is authorized, captured, settled, or otherwise successfully processed;
2. an order confirmation, receipt, invoice confirmation, enrollment confirmation, or access email is sent;
3. course access is added to the student’s account;
4. an access code, download link, course link, dashboard entitlement, live-session link, or scheduling option is made available; or
5. for manually processed orders, License.US.Course accepts the order or invoice and makes the course available for processing.

We may cancel, reject, suspend, or refuse an order if payment fails, payment is reversed, fraud or account misuse is suspected, the order contains a pricing or technical error, the student is not eligible for the selected course, or the course is no longer available.

4. When Digital Course Access Is Considered Provided

Digital course access is considered provided when License.US.Course makes the course or any course component available through the student’s account, dashboard, email, link, download, code, live-session invitation, test portal, or other delivery method.

Access is considered provided even if the student does not log in, does not open the course, does not complete the course, uses the wrong email address, chooses the wrong state or license type, or later decides not to take the course.

For purposes of administering our voluntary refund window described below, Our System Records are the sole source used to determine whether a course was started, unless applicable law requires a different standard or License.US.Course confirms a system error.

5. General No-Refund Rule

License.US.Course follows a no-refund policy unless a partial refund is expressly allowed by this Policy or a refund is required by applicable law.

Except as stated in this Policy or required by law, refunds are not available because:

1. the student changed their mind;
2. the student selected the wrong course, state, profession, or license type;
3. the student did not start, continue, or complete the course;
4. the course expired;
5. the student failed a quiz, test, assessment, or final exam;
6. the student did not meet licensing-board, employer, school, or regulator requirements;
7. the student’s state, board, employer, or licensing authority does not accept the course due to the student’s eligibility, license type, state selection, timing, incomplete information, or other student-controlled factor;
8. the student missed a live session, offline session, deadline, or rescheduling window;
9. the student’s device, internet connection, browser, email filter, account access, or other personal technical issue interfered with course use;
10. the student was suspended or removed for suspected cheating, identity issues, payment reversal, misuse, or violation of course rules;
11. a Certificate has already been issued, made available, or reported; or
12. the student disputes a score but no platform or grading error is confirmed.

6. Voluntary 3-Day Unused Partial Refund Window

As a customer-friendly exception to our no-refund policy, License.US.Course may provide a voluntary partial refund equal to seventy percent (70%) of the amount actually paid to License.US.Course for the eligible online course if all of the following conditions are met:

1. the refund request is received within three calendar days / 72 hours after the order was finalized;
2. the student has not started the course;
3. the student has not opened, viewed, downloaded, attempted, submitted, scheduled, or otherwise used any course content or course activity;
4. no quiz, test, exam, assignment, identity verification, CE reporting, offline-hour scheduling, completion record, or Certificate has been started, generated, submitted, issued, or reported;
5. the refund request is sent in writing to office@license-us-course.com; and
6. Our System Records confirm that the course was not started.

The remaining thirty percent (30%) is retained as a non-refundable administrative, enrollment-processing, platform-setup, and access-reservation charge.

The voluntary 3-day unused partial refund window is measured by License.US.Course’s system time, using Central Time. If an order is finalized at 2:00 p.m. Central Time on Monday, the voluntary partial refund request must be received by 2:00 p.m. Central Time on Thursday, unless applicable law provides a longer or different cancellation period.

This voluntary partial refund window does not limit any non-waivable cancellation, withdrawal, refund, full-refund, pro-rata refund, or student-protection right provided by applicable law. If applicable law requires a refund greater than 70%, the legally required refund will apply.

The voluntary 70% partial refund applies only to eligible unused change-of-mind, mistaken-selection, or similar voluntary refund requests. It does not limit refunds for confirmed duplicate billing errors, rejected enrollments, or situations where License.US.Course is unable to provide the purchased course due to a Company-controlled issue.

7. Access Delivery, Access Issues, and Failure to Provide Access

In most cases, digital course access is provided automatically after successful payment. Access may be provided through the student’s account, course dashboard, email, link, access code, download, learning platform, or other electronic delivery method.

If a student believes that access was not received or is not working, the student must contact License.US.Course at office@license-us-course.com and provide the student’s name, account email, order number, course name, and a description of the issue.

A temporary access delay, login issue, email delivery issue, spam-filter issue, incorrect email address, account setup issue, browser issue, device issue, or other remediable access problem does not by itself create a right to a refund. License.US.Course may verify the order, correct account information, resend access instructions, manually activate course access, provide a new link or access code, extend access for the period of the confirmed Company-controlled delay, or provide another reasonable workaround.

If the student requests a refund because they changed their mind, selected the wrong course, or no longer wishes to continue, the request will be reviewed under the voluntary 3-day unused partial refund window described in Section 6. If the student qualifies under Section 6, the refund will be limited to 70% of the eligible amount paid to License.US.Course, unless applicable law requires a greater refund.

If, due to a Company-controlled issue, License.US.Course is unable to provide access to the purchased course or a substantially equivalent replacement course, License.US.Course will provide a full refund of the amount paid to License.US.Course for the unavailable course, unless applicable law provides a greater remedy.

No full refund is available where License.US.Course can provide or restore access, manually activate access, provide a reasonable workaround, or provide a substantially equivalent replacement course, except as required by applicable law.

8. Duplicate Purchases and Billing Errors

If a student accidentally purchases the same course twice for the same student, same state, same profession, and same license type, the student should contact us promptly.

License.US.Course may reverse or refund the duplicate charge if Our System Records confirm that:

1. the purchase was an accidental duplicate or billing error;
2. the duplicate course was not started;
3. no Certificate, CE report, score, completion record, access code, or separate course benefit was issued for the duplicate purchase; and
4. the request is made within 10 business days after the duplicate purchase.

If both purchases were used, assigned to different users, linked to different courses, applied to different states or license types, shared, transferred, or resulted in separate benefits, certificates, reporting, access, or records, no refund is available except as required by law.

9. Technical Problems

License.US.Course will make reasonable efforts to help students resolve technical issues related to account access, course access, playback, downloads, quizzes, tests, and certificates.

A refund is not available for technical issues caused by the student’s device, internet connection, browser, email settings, spam filters, incorrect email address, account-sharing, unsupported software, user error, third-party systems outside our control, or failure to follow technical requirements disclosed for the course.

If a Company-controlled technical failure substantially prevents access to the purchased course and License.US.Course cannot restore access, manually provide access, provide a reasonable workaround, extend access for the period of the confirmed Company-controlled delay, or provide a substantially equivalent replacement course, License.US.Course will provide a full refund of the amount paid to License.US.Course for the unavailable course, unless applicable law provides a greater remedy.

No refund is available for technical issues caused by the student’s device, internet connection, browser, email settings, spam filters, incorrect email address, account sharing, unsupported software, user error, third-party systems outside our control, or failure to follow technical requirements disclosed for the course, except as required by applicable law.

10. Mistaken State, Profession, License Type, or Course Selection

Students are responsible for selecting the correct course, state, profession, license type, license cycle, and course format before purchasing.

Before purchasing, students should review the course description, state approval information, CE information, license category, profession, expiration date, and any board-specific requirements.

If the student selects the wrong course, state, profession, or license type:

1. before starting the course and within the voluntary 3-day unused partial refund window, the student may request a voluntary 70% partial refund or request a transfer;
2. after the course has been started, no refund is available except as required by law;
3. License.US.Course may, in its discretion, allow a transfer to another course if the original course has not been completed, no Certificate has been issued, no CE reporting has occurred, and the requested course is available;
4. the student must pay any price difference, transfer fee, administrative fee, or additional third-party fee; and
5. License.US.Course does not guarantee that a course selected for the wrong state, profession, or license type will be accepted by any licensing authority.

A mistaken state, profession, license type, or course selection does not create a right to a full refund unless applicable law requires a full or greater refund or License.US.Course confirms that the mistake was caused by License.US.Course’s written error.

If License.US.Course incorrectly stated in writing that a course was approved for a specific state, profession, license type, or CE purpose when it was not, License.US.Course will provide the remedy required by applicable law and may offer a transfer, corrected course, credit, or refund.

11. Non-Completion

No refund is available if the student does not start, continue, finish, pass, or complete a course before the course expires or before the student’s licensing, renewal, employment, school, or regulatory deadline.

Students are responsible for allowing enough time to complete the course, pass any required assessments, resolve technical issues, provide correct license information, complete offline hours if required, and obtain any Certificate or reporting before their deadline.

12. Failed Tests, Quizzes, Assessments, and Retakes

Some courses may require quizzes, exams, identity verification, time tracking, attendance, assignments, or minimum passing scores.

No refund is available because a student fails a quiz, test, final exam, assessment, or course requirement.

Retakes are allowed only if permitted by the course description, course rules, licensing authority, CE provider rules, or applicable law. Retakes may be limited in number, require a waiting period, require identity verification, require re-enrollment, or require an additional fee.

License.US.Course may deny, suspend, or invalidate retakes if cheating, identity mismatch, account sharing, system manipulation, suspicious activity, or violation of course rules is suspected.

13. Score Disputes and Completion Disputes

If a student believes a score, completion status, time record, quiz result, test result, attendance record, or Certificate record is incorrect, the student must submit a written dispute to office@license-us-course.com within 10 business days after the score, result, or completion status is posted.

The dispute must include:

1. student name;
2. account email;
3. order number;
4. course name;
5. date of the issue;
6. screenshot or other supporting evidence;
7. explanation of the disputed item; and
8. the result requested.

License.US.Course will review available records, which may include learning-platform logs, timestamps, progress records, quiz records, test records, proctoring information, identity-verification data, support communications, attendance records, and certificate records.

Our System Records are the authoritative source for scores, completion, access, time, attendance, course progress, and Certificate issuance, unless applicable law requires a different standard or License.US.Course confirms a Company-controlled error.

If License.US.Course confirms a platform, grading, reporting, or administrative error, we will correct the record, reissue a Certificate, update completion status, reopen an assessment, or provide another appropriate correction. A score dispute does not create a right to a cash refund unless required by law.

14. Suspected Cheating, Identity Issues, and Academic Integrity

License.US.Course may suspend access, withhold scores, deny retakes, invalidate completion, withhold or revoke Certificates, stop CE reporting, notify a separate school, notify a licensing authority, or cancel enrollment if cheating, fraud, identity mismatch, impersonation, account sharing, prohibited assistance, answer sharing, time manipulation, use of unauthorized materials, plagiarism, test circumvention, suspicious technical activity, or other academic-integrity concerns are suspected.

No refund is available for suspension, removal, invalidation, or cancellation related to suspected or confirmed cheating, identity issues, fraud, payment reversal, or violation of course rules, except as required by law.

Students may submit a written appeal within 10 business days after notice of the action. The appeal must include all supporting information. License.US.Course will review the appeal based on available records and will decide whether to restore access, allow a retake, correct the record, issue a Certificate, or uphold the action.

15. Rescheduling

Self-paced online courses do not require rescheduling and must be completed before the applicable expiration date.

For live online sessions, webinars, proctored sessions, scheduled assessments, or offline hours:

1. rescheduling is subject to seat availability, instructor availability, regulatory requirements, separate-school rules, and course-specific deadlines;
2. rescheduling requests must be submitted at least 3 business days before the scheduled session, unless the course-specific terms provide a different deadline;
3. rescheduling may require a fee;
4. late cancellation, late arrival, non-attendance, or no-show may result in loss of the session without refund;
5. if License.US.Course cancels a live online session, License.US.Course will make reasonable efforts to offer a replacement session, extension, or other remedy required by law; and
6. if offline hours are provided by a separate school, that school’s rescheduling and refund policy controls the offline component.

16. Transfers to Another Course

Course transfers are not guaranteed.

License.US.Course may allow a transfer to another course only if:

1. the original course has not been started, or License.US.Course approves the transfer in writing;
2. the transfer request is made before the course expires;
3. no Certificate has been issued;
4. no CE completion has been reported;
5. no offline-hour record has been submitted or confirmed;
6. the requested course is available;
7. the student pays any price difference, transfer fee, administrative fee, or third-party fee; and
8. the transfer is permitted by applicable law and regulatory requirements.

A transfer does not create a new voluntary partial refund window unless applicable law requires one or License.US.Course expressly agrees in writing. Course access periods and expiration dates may not restart after a transfer unless License.US.Course expressly agrees in writing.

Courses, accounts, Certificates, scores, CE credits, and completion records are personal to the enrolled student and may not be sold, assigned, shared, or transferred to another person.

17. Course Access Period, Automatic Suspension, and Extensions

Each course may have an access period, completion deadline, approval period, CE reporting deadline, certificate deadline, exam-preparation access period, or automatic suspension date. The applicable access rules may be shown on the course page, checkout page, receipt, student account, course dashboard, course-specific disclosure, or applicable enrollment document.

Unless a different access rule is expressly stated for a specific course, the initial access period for CE courses, non-licensure courses, and exam-preparation courses is six (6) months after access is first made available to the student. This period begins when access is provided, not when the student first logs in, opens the course, or begins using it.

After the initial access period ends, access automatically suspends unless License.US.Course approves an extension or reactivation. Automatic suspension does not cancel the purchase and does not, by itself, delete the student’s purchase or course records.

If access is suspended and the student has not completed the course, has not received a Certificate, or, for exam-preparation courses, has not passed the relevant exam, the student may request an extension or reactivation by contacting License.US.Course at office@license-us-course.com. Extensions are not guaranteed.

License.US.Course will review extension requests in good faith. Unless a course-specific rule states otherwise, License.US.Course may reactivate or extend access if:

1. the course remains available;
2. the student is the original purchaser or authorized enrolled student;
3. the student’s account is in good standing;
4. payment has not been reversed, charged back, disputed, declined, or left unpaid;
5. the student has not violated the Terms of Use, this Policy, academic-integrity rules, account-security rules, or course rules;
6. reactivation is technically and commercially available;
7. the course has not been discontinued, retired, replaced, or materially changed in a way that prevents reactivation;
8. continued access does not violate law, regulator rules, licensing-board rules, CE-provider rules, intellectual-property restrictions, security requirements, or third-party contractual restrictions; and
9. for CE courses, the course approval, reporting deadline, license-cycle rules, and applicable board or CE-provider requirements still allow completion, certificate issuance, or reporting.

For CE courses, an access extension does not guarantee that the course will still qualify for CE credit, board acceptance, renewal credit, reporting, or certificate issuance if the course approval period, reporting deadline, license cycle, or regulatory requirements have changed or expired.

For exam-preparation courses, access may be extended or reactivated if the student has not yet passed the relevant exam and the course remains available. However, continued access does not guarantee exam passage, exam eligibility, licensure, board acceptance, or that the exam content, state requirements, board rules, or exam-provider materials will remain unchanged.

License.US.Course may provide access to an updated, replacement, or substantially equivalent course instead of reactivating the original course if the original course has been updated, replaced, discontinued, retired, technically unavailable, or materially affected by legal, regulatory, exam, platform, third-party, or content changes.

After automatic suspension:

1. the student may lose access to course content, lessons, videos, quizzes, tests, downloads, practice materials, retakes, support, scheduling tools, and Certificate functions until access is reactivated;
2. the student may need to contact License.US.Course to request reactivation or extension;
3. the student may be required to provide account, order, identity, course, license, exam, or completion information;
4. the student may be required to purchase a new course if the original course is no longer available, no longer approved, materially changed, discontinued, retired, or cannot be reactivated; and
5. no refund is available for unused, partially used, incomplete, failed, unpassed, or automatically suspended access, except as required by applicable law.

Completion of a course, issuance of a Certificate, successful passing of an exam, account closure, account suspension, payment reversal, violation of course rules, misuse of course content, or other circumstances described in this Policy may end or limit access earlier.

Course content, approvals, CE rules, exams, and regulatory requirements may change. License.US.Course may update, replace, suspend, limit, or retire a course if required by law, regulator rules, approval requirements, exam changes, content updates, technical needs, intellectual-property restrictions, third-party platform changes, or business needs.

If License.US.Course is unable to provide the purchased course, reactivate access, or provide a substantially equivalent replacement due to a Company-controlled issue, the refund rules in this Policy apply. Nothing in this section limits any non-waivable refund, cancellation, withdrawal, school-closure, pro-rata refund, or student-protection right required by applicable law.

18. Certificate Issuance

A Certificate may be issued only after all applicable requirements are satisfied, including:

1. payment in full;
2. completion of all required course content;
3. required seat time or time tracking, if applicable;
4. passing score, if applicable;
5. identity verification, if applicable;
6. accurate student profile information;
7. correct state, profession, license number, and reporting information, if applicable;
8. completion and verification of offline hours, if applicable;
9. no unresolved academic-integrity issue;
10. no unresolved payment dispute or chargeback; and
11. compliance with all course-specific and regulatory requirements.

A Certificate is considered issued when it is generated, made available in the student account, emailed, downloaded, printed, reported to a regulator, reported to a CE tracking system, sent to a separate school, or otherwise made available to the student or required recipient.

After a Certificate has been issued, the transaction is considered fully performed for that course. No refund, cancellation, or transfer is available after Certificate issuance except as required by law.

19. Certificate Corrections and Reissuance

Students are responsible for providing accurate legal name, email address, state, profession, license number, license type, and other reporting information.

License.US.Course may correct minor clerical errors, such as typographical errors in a name or license number, if the student provides sufficient proof and the correction is permitted by applicable law and regulator rules.

License.US.Course may refuse to change a Certificate if the requested change would be false, misleading, inconsistent with course records, inconsistent with identity records, inconsistent with licensing-board rules, or requested for a different person.

Certificate correction, reissuance, duplicate Certificate, rush processing, or special reporting may require an additional fee, unless the error was caused by License.US.Course or the fee is prohibited by law.

20. CE Reporting and Licensing Authorities

Some CE courses may include reporting to a state board, licensing authority, professional body, CE broker, tracking system, employer, or other recipient.

CE reporting may be delayed or denied if the student provides incorrect or incomplete information, selects the wrong state or profession, completes the wrong course, completes the course after a deadline, fails to complete required offline hours, fails identity verification, fails a required assessment, has an unresolved payment issue, or has an unresolved academic-integrity issue.

License.US.Course does not control whether a licensing authority, board, employer, school, or regulator accepts a course, Certificate, completion record, or CE report unless the course-specific written description expressly guarantees acceptance for a specific authority and purpose.

No refund is available because a licensing authority, employer, school, or regulator rejects, delays, audits, questions, or refuses credit for reasons outside License.US.Course’s control, except as required by law.

21. Payment Disputes and Chargebacks

If a payment is reversed, disputed, charged back, declined, refunded by a payment processor, or otherwise unpaid, License.US.Course may suspend access, deny completion, withhold Certificates, stop CE reporting, cancel enrollment, or revoke course-related benefits to the extent permitted by law and regulator rules.

If a Certificate or CE report has already been issued and the related payment is later reversed or charged back, License.US.Course may mark the account unpaid, seek payment, withhold future services, notify the relevant recipient that payment was reversed, or take other action permitted by law and regulator rules.

Students should contact office@license-us-course.com before filing a chargeback so that we can review the issue and determine whether a refund, correction, transfer, extension, or other remedy is available.

22. How to Request a Refund, Cancellation, Transfer, Extension, or Certificate Correction

To request a refund, cancellation, transfer, extension, score review, completion review, or Certificate correction, email office@license-us-course.com with the subject line: Refund/Cancellation/Transfer Request.

The request should include:

1. student name;
2. account email;
3. order number;
4. course name;
5. purchase date;
6. state, profession, and license type, if applicable;
7. requested action;
8. reason for the request;
9. supporting documents or screenshots; and
10. any deadline that applies.

A request is considered received when it arrives at the designated support email address, unless applicable law requires a different method or effective date. We generally review complete written requests within 10 business days after receipt. If additional information, identity verification, payment verification, platform records, school records, or regulator information is needed, review may take longer.

Approved refunds are generally issued to the original payment method. Refund timing may depend on payment processor rules, banking rules, and applicable law. Unless a different deadline is required by law, approved refunds will be processed within 10 business days after approval.

Approved refunds under the voluntary 3-day unused partial refund window are limited to 70% of the eligible amount paid to License.US.Course for the online course. Full refunds may be provided for confirmed duplicate billing errors, rejected enrollments, or situations where License.US.Course is unable to provide the purchased course or a substantially equivalent replacement due to a Company-controlled issue. Refunds required by applicable law may be calculated differently and may be greater than 70%.

Taxes, payment-processing fees, third-party fees, proctoring fees, licensing fees, state fees, reporting fees, application fees, materials fees, and amounts already transmitted to third parties may be non-refundable unless applicable law requires otherwise.

23. Mandatory Legal Rights and State-Specific Overrides

Nothing in this Policy limits any refund, cancellation, cooling-off, withdrawal, active-duty military, school-closure, teach-out, pro-rata refund, complaint, score appeal, or student-protection right that cannot be waived under applicable law.

If a federal law, state law, licensing-board rule, CE approval rule, accreditor rule, separate-school enrollment agreement, or regulator-approved policy gives the student greater rights than this Policy, the more protective rule applies.

This may include, without limitation, legally required refund rights for certain off-premises sales, regulated private career schools, regulated postsecondary institutions, distance education programs, residence programs, combination online/offline programs, vocational programs, closed schools, discontinued programs, students not accepted into a program, students called to active military service, or enrollments caused by misrepresentation.

The 70% limit in Section 6 applies only to License.US.Course’s voluntary unused partial refund window and does not reduce, replace, or limit any refund, full refund, pro-rata refund, cancellation, withdrawal, school-closure, military-service, or student-protection remedy required by applicable law.

24. State-Mandated Refund Addendum

This Addendum applies only to the extent a course, program, transaction, school, enrollment, or student is legally subject to the identified state law, agency rule, licensing-board rule, or regulator-approved policy. It does not make an exempt course subject to a state school law that would not otherwise apply.

If this Addendum conflicts with the general no-refund rule, the legally required student-protective rule controls.

24.1 Federal or State Off-Premises Cooling-Off Rights

If a sale is covered by the FTC Cooling-Off Rule or a similar state door-to-door, home-solicitation, temporary-location, or off-premises sales law, the student may have a legally required cancellation right and may be entitled to the notices, forms, timing, and refund procedures required by that law.

Sales made entirely online are governed by our voluntary 3-day unused refund window unless another law applies.

24.2 California Regulated Private Postsecondary Programs

For a program subject to California private postsecondary education refund rules, License.US.Course or the applicable school will honor the cancellation, withdrawal, pro-rata refund, third-party-fee refund, and refund-timing rules required by California law.

This may include a right to a 100% refund of institutional charges, less a permitted deposit or application fee, if cancellation is timely under California rules, and pro-rata refunds after withdrawal where required.

24.3 Texas Career Schools and Colleges

For a program subject to Texas Career Schools and Colleges rules, License.US.Course or the applicable school will honor the Texas cancellation and refund rules that apply to the delivery format.

For asynchronous distance education, this may include a full refund for cancellation within the required 72-hour period, limited retention if the student does not begin after that period, lesson-based pro-rata refunds, full refunds for non-acceptance, discontinued programs, or misrepresentation, and active-duty military options where applicable.

For residence or synchronous distance education programs, this may include a 72-hour cancellation right, cancellation rights during the first scheduled class days, limited administrative-fee retention, pro-rata refunds based on hours, and other Texas-required remedies.

24.4 New York Licensed Private Career Schools

For a program subject to New York licensed private career school rules, License.US.Course or the applicable school will honor the refund policy, cancellation policy, enrollment-agreement disclosure, refund timing, registration-fee limits, and student-protective rules required by New York law.

This may include cancellation rights before instruction begins, refund of fees for goods or services not provided and accepted, refund processing within the legally required period, and full refunds where required because of unlawful recruitment or improper claims.

24.5 Washington Private Vocational Schools

For a program subject to Washington private vocational school rules, License.US.Course or the applicable school will honor Washington’s minimum refund and cancellation rules for resident, distance education, discontinued, and combination distance/resident programs.

This may include a five-business-day cancellation period in certain circumstances, capped registration fees, pro-rata refunds, refund timing requirements, student choice regarding comparable training, and special treatment for combination online/offline programs.

24.6 Florida Licensed Institutions

For a program subject to Florida Commission for Independent Education rules, License.US.Course or the applicable institution will honor Florida’s written disclosure, equitable prorated refund, cancellation, refund timing, non-refundable fee, and withdrawal-date rules.

If a Florida course or program is exempt from Commission jurisdiction, the general terms of this Policy apply unless another law, board rule, or course-specific disclosure provides greater rights.

24.7 Illinois Private Business, Vocational, or Offline School Programs

For a program subject to Illinois private business, vocational, or other applicable school rules, License.US.Course or the applicable school will honor any required fair and equitable refund policy, state or federal refund rule, school-closure rule, recordkeeping rule, or regulator-approved student-protection requirement.

If offline hours in Chicago are delivered by a separate Illinois school, that school’s enrollment agreement and applicable Illinois rules control the offline component.

24.8 Other States, Boards, and Regulators

Other states, licensing boards, CE approval authorities, accrediting bodies, consumer-protection laws, or school regulators may require a longer cancellation period, a pro-rata refund, refund processing by a specific deadline, a refund after school closure or discontinued instruction, active-duty military protections, specific disclosures, complaint rights, or other student-protective remedies.

Where such rules apply and cannot be waived, License.US.Course will honor them.

25. Course-Specific Terms

Some courses may have additional terms because of state approval rules, CE provider requirements, proctoring requirements, licensing-board requirements, school requirements, live-session requirements, offline-hour requirements, or separate-school enrollment agreements.

If a course-specific written disclosure gives the student greater rights than this Policy, the course-specific disclosure controls for that course.

If a course-specific written disclosure is more restrictive than this Policy, it controls only to the extent permitted by law.

26. Changes to This Policy

License.US.Course may update this Policy from time to time. The version in effect at the time the order is finalized applies to that order, unless applicable law requires otherwise or the updated version gives the student greater rights.